Refund and Returns Policy

Refund & Return Policy

Effective Date: [14-06-2025]

At AJ Beauty, we are committed to delivering genuine and high-quality beauty products directly to your doorstep. Every order is carefully packed and checked before shipping. However, if you receive a damaged product, we offer a return and refund option under the terms below.

✅ Eligible for Return

We accept returns only if:

  • The product you received is damaged, leaked, or broken during delivery.

❌ Not Eligible for Return

Returns will not be accepted if:

  • The product is used, opened, or tampered with.

  • The return request is raised after 3 days of delivery.

  • The product was delivered in good condition but you no longer want it.

  • The product is part of personal care, which is non-returnable for hygiene reasons.

📩 How to Raise a Return Request

To request a return or refund, you must contact us via email within 3 days of receiving the order.

Return Process:

  1. Email us at [your email address] within 3 days of delivery.

  2. Include:

    • Your order number

    • Photos or videos clearly showing the damage

    • A brief explanation of the issue

  3. Our support team will review your request within 48 hours and guide you through the next steps.

💰 Refund Process

  • Once your return is approved and the damaged item is received (if required), your refund will be processed within 7-10 business days.

  • The refund will be issued to the original payment method used at checkout.

  • In some cases, we may offer a replacement instead of a refund.

🚫 Cancellations

  • Orders can be cancelled only before dispatch.

  • Once shipped, the order cannot be cancelled.

📞 Contact Us

For any return or refund-related concerns, reach out to:

📧 Email: [Insert your customer care email]
📞 Phone: [Insert support number, if any]
🕒 Support Hours: 10 AM – 6 PM (Monday to Saturday)